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Error 1603 installing Microsoft SQL Server Setup Support Files

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New Member
Posts: 7
Country: United States
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Error 1603 installing Microsoft SQL Server Setup Support Files

When I try and install ACT on my new computer I get the error message listed above.  Once my system seems to complete the install and I go to create a New Database it tells me I can't because the SQL server files are not installed. 

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Accepted by ghollister (Platinum Elite Contributor)
‎09-25-2015 03:20 AM
Nickel Elite Contributor
Posts: 567
Country: USA

Re: Error 1603 installing Microsoft SQL Server Setup Support Files

Why not try just the SQL package as a standalone application.  If it succedes, then install the ACT Application.

 

Post your results please.

 

thanks

Matthew McFadden

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Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: Error 1603 installing Microsoft SQL Server Setup Support Files

First verify that Simple File Sharing is disabled:

- Open Windows Exporer (My Computer)

- Go to Tools/Folder Options and then click the View tab

- At the bottom of the list, uncheck "Use simple file sharing"

- Click Apply, then click OK

 

Also make sure that your Server service is running:

- From your Start menu, click Run and type in services.msc

- In the list of services, find "Server" and make sure the status is "Started". If not, right-click on it and choose "Start"

 

If both these check out, then I would advise following the steps in KB Article 22957 to manually remove ACT! and SQL, reboot the machine and re-try the install.

 

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.

New Member
Posts: 7
Country: United States

Re: Error 1603 installing Microsoft SQL Server Setup Support Files

My operating system is Vista not XP, I believe your instructions are for XP.   Do you have a resolution for a system using Vista?
Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: Error 1603 installing Microsoft SQL Server Setup Support Files

The removal process for Vista is the same as XP. The only differences are in some minor commands:

- Instead of Start/Run and typing in the command line, you just type the command in the Search box

- To get to the Folder Options in My Computer (Computer), you select Organize/Folder and Search Options

 

The files to remove are the same. I have updated the KB article to include the alternate commands for Vista.

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.

New Member
Posts: 7
Country: United States

Re: Error 1603 installing Microsoft SQL Server Setup Support Files

Once I get to Organize/Folder and Search Options which option do I uncheck?  I do not see anything there that says Simple File Sharing
Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: Error 1603 installing Microsoft SQL Server Setup Support Files

Sorry, I missed that one. In Vista, you would uncheck Use Sharing Wizard under the View tab.

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.

Nickel Elite Contributor
Posts: 567
Country: USA

Re: Error 1603 installing Microsoft SQL Server Setup Support Files

Also:

 

1) What version of ACT!?

2) What edition of Vista

3) 32bit or 64bit?

4) What is the Vista Service Pack level?

 

If you attempt to run the SQLEXP.exe package from the DEPENDENCIES folder of the ACT! media, take all the defaults, does it install?

 

thanks

Matthew McFadden
New Member
Posts: 7
Country: United States

Re: Error 1603 installing Microsoft SQL Server Setup Support Files

1.  ACT 2009 Version 11

2.  Vista Home Basic

3.  32bit

4.  Service Pack 1

 

The only install I've tried is running it from the install disc, no custom settings.

Nickel Elite Contributor
Posts: 567
Country: USA

Re: Error 1603 installing Microsoft SQL Server Setup Support Files

1) Copy the media from the CD to a scratch directory on your machine.

2) Open the DEPENDENCIES folder in the ACT! Media

3) Lauch / run the SQLEXPR.exe pacakge and allow it to install to completion, take all the defaults during the install wizard.

4) If that installs successfully, reinstall the ACT! product as a whole.

 

Please post your results.

 

thanks

Matthew McFadden
New Member
Posts: 7
Country: United States

Re: Error 1603 installing Microsoft SQL Server Setup Support Files

It appeared to be installing SQL correcting but then it gave me the following error:

 

An installation package for the product Microsoft SQL Server Native Client cannot be found.  Try installation again using a valid copy of the installation package 'sqlncli.msi'.