03-06-2008 07:50 AM
jason wrote:Hello,Have you tried reinstalling Windows Installer from your ACT! CD (Dependencies folder) as described in the following thread?HTH,jason
03-06-2008 08:12 AM
GLComputing wrote:In Vista, skip the uninstall and reinstall of .Net... the rest (including Selective Startup) will still applyUnless you're running another SQL product, you can uninstall them allMSXML will be reinstalled with the manual SQL installYou have SQL installed seperately from ACT!?Then just uninstall the ACT7 parts and create the ACT7 instance with your SQL version. This might have been the conflict
03-06-2008 08:23 AM
The SQL products were installed when I installed Visual Studio 2008 or they came installed on the laptop. This laptop is brand new. The only things that I have installed are Visual Studio and SnagIt. I haven't even installed MS Office.
If I understand everything that you have said, the list below is now what I should doUse the Uninstaller.exe from the ACT! KB 19338Perform a Selective restart with MSCONFIG as per ACT! KB 14499Install ACT! 10 (and the 10.01 patch if you're CD doesn't include it)* Restore from Selective Startup Mode with MSCONFIGReboot* Does this mean to reselect the default option that I cleared to perfom a selective restart based on kb 14499
If this doesn't work, will tech support walk me through this, so that I can install the software?
t seems to me, that this is a lot of work to install this software package, especially on a new laptop.
03-06-2008 09:27 AM
03-06-2008 09:35 AM
GLComputing wrote:The SQL products were installed when I installed Visual Studio 2008 or they came installed on the laptop. This laptop is brand new. The only things that I have installed are Visual Studio and SnagIt. I haven't even installed MS Office.So you have SQL install CD? Then don't uninstall it and, instead of the manual install of SQL, use the create manual ACT7 SQL instance in the KBInstall Office first or ACT! won't be able to link to it
If I understand everything that you have said, the list below is now what I should doUse the Uninstaller.exe from the ACT! KB 19338Perform a Selective restart with MSCONFIG as per ACT! KB 14499Install ACT! 10 (and the 10.01 patch if you're CD doesn't include it)* Restore from Selective Startup Mode with MSCONFIGReboot* Does this mean to reselect the default option that I cleared to perfom a selective restart based on kb 14499Yes... but it you have SQL installer, I'd manually create the ACT7 instanceIf this doesn't work, will tech support walk me through this, so that I can install the software?
Not sure... I usually recommend using an ACC
t seems to me, that this is a lot of work to install this software package, especially on a new laptop.
I've not seen this on a clean Operating System... not sure why yours is failing
03-06-2008 09:45 AM
training2go wrote:I do have have access to the documents and setting folder, but I do have admin rights on the computer, so I could not complete the items in that section of the article.
If you don't have admin rights, you cannot do the install. No point in trying till you do.Also, turn off Vista UAC - http://tinyurl.com/2xbggaNo need to do a manual uninstall. Just run the Uninstaller.exe from that KB - once you have done the above.
03-06-2008 09:47 AM
03-06-2008 09:49 AM
03-06-2008 09:53 AM
03-06-2008 11:29 AM
GLComputing wrote:
training2go wrote:I do have have access to the documents and setting folder, but I do have admin rights on the computer, so I could not complete the items in that section of the article.
If you don't have admin rights, you cannot do the install. No point in trying till you do.Also, turn off Vista UAC - http://tinyurl.com/2xbggaNo need to do a manual uninstall. Just run the Uninstaller.exe from that KB - once you have done the above.