Error -1603 fatal error during installation

[training2go]

hello,

i am trying to install act 2008 on a laptop that has vista home premium.

the rest of the error message is "consult windows installer help (msi.chm) or msdn for more info.

i searched microsoft's web site to try and find out what i should do, but what i read does not seem to apply to vista, so i don't know what to do.

any help would be greatly appreciated.

thank you

[jason]

Hello,

Have you tried reinstalling Windows Installer from your ACT! CD (Dependencies folder) as described in the following thread?

http://community.act.com/sage/board/message?board.id=ACT&thread.id=2156

HTH,

jason

[training2go]

hi jason,

no, i have not tried to reinstall windows installer. i'm not on that computer now, but will do that this afternoon.

i thought when i posted my original message that i included the act error log file, but i see that i didn't, so i'm pasting it below, in case there is something else that i need to do.

the installation gets into installing act.

i already had visual studio 2008 pro installed, so i would image that the sql server and any .net info is installed like the .net 35 framerwork

thank you.

LOGGING INFO:

Beginning Install - OnBegin():

Launching Shared_ProjTasks_CheckUnSupportedOS()

Done Launching Shared_ProjTasks_CheckUnSupportedOS()

Setting the main global variabls

Done setting the main global variabls

********** setupRUL_OnBegin() - !MAINTENANCE **********

********** WindowsMain_OnBegin() - Not MAINTENANCE **********

C:\ProgramData\Microsoft\Protect does not exist.

Unable to copy gacutilitout.bat. GAC Files not uninstalled.

Before calling Pre-Req on the first run:23:56:19

After calling Pre-Req on the first run:23:56:27

Selected country is United States

License file is at C:\Users\twalker\AppData\Local\Temp\{44F2E57C-2E57-4E19-BFD8-69529C2A236E}\License_US.txt.

Before calling Pre-Req on the second run:23:57:16

After calling Pre-Req on the second run:23:57:38

Message Edited by training2go on 02-28-2008 09:27 AM

[GLComputing]

---

training2go wrote:

hi jason,

no, i have not tried to reinstall windows installer. i'm not on that computer now, but will do that this afternoon.

i thought when i posted my original message that i included the act error log file, but i see that i didn't, so i'm pasting it below, in case there is something else that i need to do.

the installation gets into installing act.

i already had visual studio 2008 pro installed, so i would image that the sql server and any .net info is installed like the .net 35 framerwork

---

ACT! 2008 uses .Net Framework 2.0 and SQL 2005

You could try the suggestion posted here - http://forums.microsoft.com/MSDN/ShowPost.aspx?PostID=1659488&SiteID=1

[training2go]

hello,

i ran the clean up utility, rebooted, reinstalled the windows installer, rebooted and tried to install act again. i got the same error.

is this the file name of the installer? extensibility msm.msi

if not, please let me know what the file name of the installer is.

can i call tech support and have them walk me through figuring out what the problem is?

thank you

[GLComputing]

This is a procedure I wrote to get the most clean install possible. Can you give it a try and post back if any of the steps fail.

Uninstall any version of ACT! in the Windows Control Panel | Add/Remove Programs
Use the Uninstaller.exe from the ACT! KB 19338
Uninstall .Net Framework (any and all versions) in the Control Panel
Uninstall MS SQL from Control Panel if it's still there
Uninstall MSXML Services from Control Panel if it's still there
Perform a Selective restart with MSCONFIG as per ACT! KB 14499
Install .Net 2.0 Framework from MS web site (only for XM, not Vista)- http://www.microsoft.com/downloads/details.aspx?familyid=0856eacb-4362-4b0d-8edd-aab15c5e04f5&displaylang=en
Manually install MS SQL as per ACT! KB 19386
Install ACT! 10 (and the 10.01 patch if you're CD doesn't include it)
Restore from Selective Startup Mode with MSCONFIG
Reboot

[training2go]

hi mike,

act is not in the add/remove utility, but there is a folder for act that was created during the install in the program files folder. should i delete this folder manually?

i have visual studio 2008 installed, which has a higher version of the .net framework.

if i uninstall that, then visual studio would not work.

my other question is in the line below it sounds like you do not want me to install the vista version.

does it matter that the OS is vista.

Install .Net 2.0 Framework from MS web site (only for XM, not Vista)-

please advise.

thank you

tracy

Message Edited by training2go on 03-03-2008 12:40 PM

[GLComputing]

My error (I should adjust that list). With Vista, you cannot uninstall or re-install .Net as they are part of the OS.

Hence the (only for XP), meant you don't do it for Vista :-)

[training2go]

Hi Mike,

I am going over your list and I am struggling with it.

I have serveral microsoft sql server options in the programs and features utility in vista. Are you saying to uninstall all of them or a specific one?

I do have an MSXML 4.0 SP2 installed. Do you know if this is installed from vista, Visual Studio or ACT!. I do my want to mess up my Visual Studio installation just to get ACT! to run. I'd rather have my clients find another contact managment package first.

As I can't uninstall .net because it's part of Vista, should I skip the selective restart? It seems that the reason you said to do that is so that .net 2.0 can be installed. Is this correct?

KB 19386 says to manuall install MS SQL 2005 (Express Edition) ACT7 Instance. Is this needed under vista, if I have MS SQL Server 2005 installed?

please advise.

thank you

[GLComputing]

In Vista, skip the uninstall and reinstall of .Net... the rest (including Selective Startup) will still apply

Unless you're running another SQL product, you can uninstall them all

MSXML will be reinstalled with the manual SQL install

You have SQL installed seperately from ACT!?

Then just uninstall the ACT7 parts and create the ACT7 instance with your SQL version. This might have been the conflict