01-28-2014 12:29 PM
My preexisting envelope templatesdo not print correctly even though they were designed on the #10 envelope page size. Here's what happens:
1. When viewed in the edit template view the template appears on a #10 envelope.
2. When printed to preview, it appears on an 8.5x11 page. If printed from there, it shrinks the 12 point type to about 2 point very near the top and middle of the envelope even though the printer page size (Brother laser printer) is set to Com-10.
3. If the page size is reset to Com10 in the preview screen, it prints correctly. This was not necessary when printing to my ancient HP laser which recently expired.
4. If printed from the 10 template in Act Pro 2013, it works correctly.
Are the only solutions to either flow every envelope or to redo every preexisting template using the 10 template as a base?
01-28-2014 02:44 PM
The problem is the printer driver, ACT! doesn't control the printingm Windows along with the printer and video driver contro the actual printing. If you're using a Windows provided printer driver, check with Brothwe to see if there's a better driver.
02-17-2014 05:29 AM