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Envelope Printing Issue

New Member
Posts: 5
Country: USA

Envelope Printing Issue

Hello I am having a printing problem with envelopes.

 

i am on a windows based Lenovo Lap Top and am using Sage Act Pro 2013

 

They print fine from word or if I am photocopying standalone from the printer, but when I print from Act the left margin cuts off the return address. I can move the return address farther to the right and it prints out however, it is disturbingly far to the right and looks unprofessional. Anyone else have this problem or have ideas for a fix? Thank you.

Platinum Elite Contributor
Posts: 6,653
Country: USA

Re: Envelope Printing Issue

Does it preview correct from the ACT! program?

Does the page setup call for landscape printing or portrait?

Roy Laudenslager
ACT! Certified Consultant
ACT! Report Expert
Durkin Impact Report Designer
www.techbenders.com
royel@techbenders.com
541-343-8129
New Member
Posts: 5
Country: USA

Re: Envelope Printing Issue

Thanks for the quick response, 

 

Preview is fine and i spent one hour with HP printer tech support and everything is fine on their end. 

 

i click, 

 

file 

print 

envelopes

and id does not matter which envelope template i choose the return address gets cut off 

Platinum Elite Contributor
Posts: 6,653
Country: USA

Re: Envelope Printing Issue

The description you provided sounds like the actual printing is taking place in portrait mode rather than landscape. As a general rule if the print preview is correct and the actual printing wrong, the problem is with the printer driver. ACT! doesn't directly control the printer and the correct preview indicates the information was passed to Windows correctly. On the preview screen, check the page setup to see if the orientation is portrait or landscape.

Roy Laudenslager
ACT! Certified Consultant
ACT! Report Expert
Durkin Impact Report Designer
www.techbenders.com
royel@techbenders.com
541-343-8129
New Member
Posts: 5
Country: USA

Re: Envelope Printing Issue

It is printing in landscape mode

you think it is a driver issue?

 

Thanks 

Platinum Elite Contributor
Posts: 6,653
Country: USA

Re: Envelope Printing Issue

Yes. You are likely using a generic Windows provided driver. I had a similar problem with my HP printer which included scanning capability. However I couldn't get the scanning function to work and Windows said I had the latest driver. I finally downloaded the specific driver package for the printer from HP and installed it and not have my scanner functionality.

Roy Laudenslager
ACT! Certified Consultant
ACT! Report Expert
Durkin Impact Report Designer
www.techbenders.com
royel@techbenders.com
541-343-8129
New Member
Posts: 5
Country: USA

Re: Envelope Printing Issue

Sorry for the delay in getting back to you. I dealt with HP yesterday and they deleted and reinstalled my entire printer package. They tested everything and the printer is working flawlessly except when i try to print a return address on an envelope. They are saying this is an ACT issue and not an HP issue. 

 

Any ideas? 

 

Thanks again for your help 

Platinum Elite Contributor
Posts: 6,653
Country: USA

Re: Envelope Printing Issue

I'm wondering if the printer doesn't have a native paper type for No. 10 envelope, that would make the printing default to 8.5 X 11 and likely portrait mode. I actually do most of the custom templates I do as 8.5 X 11 and use the margin setting to get the envelope to print properly. That avoids problems such as the lack of a native paper type.

Roy Laudenslager
ACT! Certified Consultant
ACT! Report Expert
Durkin Impact Report Designer
www.techbenders.com
royel@techbenders.com
541-343-8129
New Member
Posts: 5
Country: USA

Re: Envelope Printing Issue

what are the steps to set up an 8x11 paper into an envelope and i will try it. 

 

thanks again 

Platinum Elite Contributor
Posts: 6,653
Country: USA

Re: Envelope Printing Issue

Check your private messages.

Roy Laudenslager
ACT! Certified Consultant
ACT! Report Expert
Durkin Impact Report Designer
www.techbenders.com
royel@techbenders.com
541-343-8129