Community
Showing results for 
Search instead for 
Do you mean 
Reply

Emails sent from ACT 21 Premium Mail Merge show Template fields on phone instead of content

Highlighted
Copper Contributor
Posts: 22
Country: USA

Emails sent from ACT 21 Premium Mail Merge show Template fields on phone instead of content

I sent some emails using ACT 21 Premium's mail merge via Outlook 2013, and they looked fine when I received them on test addresses on my computers.  A few days later (after I sent out 250 emails), I noticed that the test emails I sent to the test addresses appeared weird on my phone.  The one line of visible content appears like this:

 

Dear DOCVARIABLE [ACTFIELD]TBL_CONTAC ...

 

This makes it look bizarre, or like spam.

 

It looks fine when opened, but who will open an email like that, and many emails are read on phones.

 

Is here any way to avoid this?

 

AlanD

Copper Elite Contributor
Posts: 103
Country: Germany

Re: Emails sent from ACT 21 Premium Mail Merge show Template fields on phone instead of content

Maybe you should try AMA (Act Marketing Automation). The mail merge based on MS Word was primarily designed for the desktop-PC era.
Jan Teske
ACC
jbt consulting