Community
Showing results for 
Search instead for 
Do you mean 
Reply

Emails not displayed in History tab

Accepted Solution Solved
New Member
Posts: 3
Country: United States
Accepted Solution

Emails not displayed in History tab

I am using ACT synched to Outlook (2007). Previously, when I sent emails from within ACT, they would be saved under History, but recently this seems to have stopped. I've looked under both the 'Today' and 'All dates' filter. The emails show up in my Outlook 'Sent items', but not in ACT.

Accepted Solutions
Solution
Accepted by topic author lisaca
‎09-25-2015 03:20 AM
Moderator
Posts: 4,395
Country: USA

Re: Emails not displayed in History tab

Hello,

 

Follow the knowledgebase article below.

 

ACT! Icons Missing From Outlook® Tool Bar

View solution in original post


All Replies
Moderator
Posts: 4,395
Country: USA

Re: Emails not displayed in History tab

Hello lisaca,

 

Verify that the ACT! address book is still added in Outlook and you are able to see the ACT! icons in Outlook.

 

Also try clearing out the historyqueue folder and restarting Act.Outlook.Service.exe:

- End process on Act.Outlook.Service.exe from Task Manager.

- Go to Start and select Run.

- Type %appdata% and click Ok.

- Open ACT folder > ACT for Windows 11

- Delete the HistoryQueue folder.

- Go to C:\Program Files\ACT\ACT for Windows.

- Double click Act.Outlook.Service.exe to start it.

 

No History Created When Sending E-mail from Microsoft® Outlook® 2003/2007

 

New Member
Posts: 3
Country: United States

Re: Emails not displayed in History tab

I don't see any ACT icons in Outlook. Can you tell me how to check the address book?
Solution
Accepted by topic author lisaca
‎09-25-2015 03:20 AM
Moderator
Posts: 4,395
Country: USA

Re: Emails not displayed in History tab

Hello,

 

Follow the knowledgebase article below.

 

ACT! Icons Missing From Outlook® Tool Bar