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Emails not attaching to contact in bcc field

New Member
Posts: 1
Country: USA

Emails not attaching to contact in bcc field

I am running Act Pro 2012 (14.1.108.0) and using Outlook Professional Plus 2010 in a Windows Server 2008 shared environment.

 

I've noticed that when I send out emails to my customers and put their addresses in the bcc field (for privacy purposes) the message is not attached to their contact record.  I've manually gone into the sent item in Outlook and used the QuickAttach feature but it still does not attach the message (only attaches to those in the 'To' or 'CC' but none in the 'BCC').  I have my email preferences in Act set to look in "all fields" as opposed to just the "To and From" or "To and cc".

 

Please Help,

Jaime Kotanko

Duradek MidAtlantic