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Emails not attaching and slowing down Outlook

Tuned Listener
Posts: 11
Country: United States

Emails not attaching and slowing down Outlook

[ Edited ]

I'm having an issue with one of our users pursuant to attaching emails to ACT history.  We're using ACT2 2010, and there is a progress window that shows up in the taskbar if there are unattached emails.  It has 3 tabs (Progress, NOt Attached Messages and Advanced).  On this particular user's computer, his progress window shows the message "attempting to attached 172 of 589 emails...".  It is grinding through the attempt and creating a slowdown in Outlook that is unmanageable.  His log file on the Advanced tab is set to purge records which are older than 1 day, but he's still showing unattached emails back as fare as March and April of 2010.  I don't know how to make it stop!  Any suggestions?

 

Christi Kearns

 

[Edit: subject edited to reflect topic]

Christine Kearns, Office Manager
Nickel Elite Contributor
Posts: 508
Country: USA

Re: Emails not attaching and slowing down Outlook

There are some help files on this, but I wrote a blog article with the basics:

 

http://rbrdatasolutions.blogspot.com/2009/02/act-and-outlook-email-processing-behind.html

 

Hope it helps - email me if anything is not clear...

Richard Brust
ACT! Certified Consultant
richard@rbrDataSolutions.com