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Emails don't record in ACT History

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New Member
Posts: 3
Country: USA
Accepted Solution

Emails don't record in ACT History

I am using ACT 17.0 with Outlook 2010. For several months, my outgoing emails have not been recording in ACT history. I have read tried all forum suggestions, specifically ensuring that ACT.outlook.service.exe is running. Does anyone have a suggestion?


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Solution
Accepted by topic author Jim1480
‎01-14-2016 08:28 AM
Administrator
Posts: 4,024
Country: United_Kingdom

Re: Emails don't record in ACT History

Hi Jim,

There are a number of suggested solutions for this issue in the following Knowledgebase article:
http://kb.swiftpage.com/app/answers/detail/a_id/19948

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Solution
Accepted by topic author Jim1480
‎01-14-2016 08:28 AM
Administrator
Posts: 4,024
Country: United_Kingdom

Re: Emails don't record in ACT History

Hi Jim,

There are a number of suggested solutions for this issue in the following Knowledgebase article:
http://kb.swiftpage.com/app/answers/detail/a_id/19948
New Member
Posts: 3
Country: USA

Re: Emails don't record in ACT History

Thank you Gary. I have tried all of these things. Act .outlook.service.exe is running, Act address book is added, etc. One of the more arcane issues suggests looking for "Qpath" in the HistoryQueue folder, which I don't find. Qpath simply is not to be found and I don't know how to take it from there.

 

I have tried reaching tech support by telephone, but the hold periods are interminable. Is there another way i can get 1 on 1 tech support on a single item basis?

 

Thanks

Administrator
Posts: 4,024
Country: United_Kingdom

Re: Emails don't record in ACT History

Hi Jim,

We have a large number of Act! Certified Consultants who can offer technical services. Find one local to you here: http://acc.act.com
New Member
Posts: 3
Country: USA

Re: Emails don't record in ACT History

Thank you Kevin. That is very helpful.