03-19-2011 06:26 AM
All new and old emails disappear from ACT. No one has access to this computer, it has happened to more than one computer all using ACT. This is the response from my web server.
I'm sorry, but here's how it looks from our end: we have no way to tell what the settings are on your mail client(s). All we know is, on this account, there are exactly zero logins from anywhere except your IP.
There is no setting on the server that determines whether mails are retained on the server or not, that setting is made in the mail client. Mails will stay on the server until they're explicitly deleted by the client - either by deleting them through a webmail/imap client, or through the setting in e.g. Outlook, as detailed here -
There's just no other mechanism by which it would happen. There has certainly been no change in the server function since then- it will as I said save all mails until told - by the user of the mail account - to delete them.
The fact that mails you'd already downloaded were deleted further points toward the mail client. If there's no way that the mail server would delete your mails without being instructed to do so, there's no way at *all* that it could delete mails that resided on your home machine.
The only thing that I can think of is if someone else has access to your computer (or to your home network, and then only if they're technically savvy enough to identify, and then use, the same address that your computer uses) then someone else could have done this.
I wish I could be more helpful here, but frankly there's little we can do. As I said there's nothing that we could do to prevent the situation - we can't force our clients to retain their mail on the server, even if we wanted to. And we don't maintain any backups of the mail servers, because there is such a large volume, of such continually changing content, that the cost would be prohibitive. So all we can really do is, if you tell us what mail client you're using, we can provide explicit instructions on how to set it up, to hopefully prevent this from happening again.
03-19-2011 08:45 AM
03-22-2011 01:31 AM
Acts Internet Mail
2010 Version 18.104.22.168, Hot Fix 1
She has it to her gmail but never goes into it
not only the new ones disappear, but the ones that are in folders
Thanks a lot for your help