02-10-2009 07:24 AM
I currently don't have a tech contract so who should I call for help without getting stuck in a maze of press this and press that.
Here's the deal, we are a small growing company. We are looking to have one software for three managers to use as a central database. So far Act! has moved to the bottom of the list because of this email issue and we are looking at other options. I've seen this issue documented all over this forum and several other blogs online but there doesn't seem to be a well documented solution. My feeling is, this is obviously a problem Sage should know about and I shouldn't have to pay for technical support for a problem that has affected so many users and should be addressed by Sage. If you can have someone help me fix this without having to pay for a new tech support contract we will be more likely to choose Act! for the other users and as we continue to grow. Someone can call me at (401) 624-1466.
02-10-2009 08:21 AM
02-10-2009 08:51 AM
They shouldn't bother putting the emailnproduct out if that's the case....just sell it as Act with outlook integration. I'm looking at outlook and outlook with business contact management and scraping ACT all together.
02-10-2009 09:22 AM
02-10-2009 11:40 AM
Losing the link to internet email can be caused by an number of things - profile issue, application crash, improper shutdown of the computer, Windows updates, etc...
I am unable to find your record, please PM me your customer ID or email address that you used to register the ACT! software. You can send a PM by clicking here.