06-13-2012 03:33 PM
When I send an email in Outlook, the email automatically attaches to the contact as expected. However, the behavior of the History isn't what I expect.
If I choose Email, Subject, and Message in the Preferences Dialog Box, everything shows up and I can "preview" the email in the box on the right.
If I choose Email, Subject, Message and All Attachments, there is NO preview. The email is saved as a .msg file and I need to click it to view it. It forgos the quick view that comes in handy.
Is this normal? How do I keep the attachments while maintaining the quick view in History?
Thanks in advance.
06-13-2012 04:44 PM
What you are experiencing is correct. I don't know of any way to combine the best of both worlds using the built-in Outlook integration. However, DesignR1 offers a low-cost addon that does what you're asking - subject and body into the Details so you can preview it, and attachment as a paper-clip icon so you can open it. It does lots of other neat things that ACT! doesn't.