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Email: "To" Fields Not Populating After Setting Email

New Member
Posts: 5
Country: United States

Email: "To" Fields Not Populating After Setting Email

[ Edited ]

I have recently bought a new computer and have successfully installed Act! Pro V 20 on the new computer. I am on Windows 10, using Office 365. I have transferred my database successfully. 


However, after setting up the email to Outlook, the "To" field is not being populated - either in Outlook or Act Editor. Obviously, a problem.


Any ideas how to fix?  Thanks!




Nickel Elite Contributor
Posts: 619
Country: USA

Re: Email: "To" Fields Not Populating After Setting Email

I regularly suggest integrating with a Only One email solution (I prefer Office Outlook) this to avoid integration problems.

In fact, I suggest that the Office be installed locally at 32 Bit (For example Office 2013, 2016 OR 365 installed locally at 32 Bit)

On the other hand, I suggest that the order of installation be first Office 32Bit then... Act!

Remember to permanently disable the UAC (Control of USER Account) and apply the exclusions to your Antivirus / Firewall as it appears in CLICK HERE



Do not forget to make a frequent backup of your database - and put a copy of that ZIP file on a USB drive or external disk for more security



...Best regards and Good luck