Email problems

[RL]

When I set up to send email as I go through the process

Tools-Preferences-email-email systems setup-next-select email system to use

Then the selection box is empty??? Nothing to select... Help! What do I do?

[gmartin]

Hello RL,

Welcome to the Act! Online Community!

There can be several reasons for this issue, here is an article with steps for the more common fixes: KB Article 23426

[jeffbaymor]

Followed the instructions in the post regarding uninstalling Microsoft Visual C++ 2008 Redistributable -x86 9.0.2.21022. Did it and still no email systems listed. So then uninstalled ACT and reinstalled it... still no e-mail syatems listed. Do I need to unistall ACT synch as well? What else could be the problem?

[gmartin]

Hello JeffBaymor,

Welcome to the ACT! Online Community!

After uninstalling the MS Visual C++ 2008 Redistributable, did you execute the file that is attached to the article?  If you haven't, go ahead and save it to your desktop and run it.  Here is a link to the article: KB Article 23426.

Removal of the ACT! Sync program should not affect this issue.

[joem2254@att.net]

Is the fix here the same for Win7, ACT 2011, 64, and the add on QSalesData installed? 

I see the Microsoft Visual C++ installed MULTIPLE times (86 and 64) from 2005 to 2012 including 2008 11 times all different versions and the 9.0.21022 has 2 versions installed.