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Email problems

Copper Contributor
Posts: 7
Country: USA

Email problems

I've setup ACT! 2008 to run through my Microsoft Outlook 2007 email client. When I open ACT! and click on a hyperlinked email adress I recieve the follwing error

 

Retrieving the COM class factory for the component with CLsid {741BEEFD-AEC0-4AFF-84AF-4F61D15F5526] failed due to the following error: 8004154

 

Along with a suggestion to send an error report to Microsoft. When opening the ACT! database I also recieve this message

 

NorthwoodsPlugin AfterLogon - Unable to find registry entry for mail merge path

 

Which I believe to be related in some way. I know that the Northwoods plugin itself was recently removed and could be the root of the problem. I am not, however, aware of a means to reinstall the plugin. Any help would be greatly appreciated as losing the ACT! email capabilites has been quite costly in the last few days.

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Platinum Super Contributor
Posts: 5,275
Country: USA

Re: Email problems

Hello Jonhl,

Welcome to the Act! Online Community!

 

Here is an article that can help resolve the COM error you are receiving: KB Article 23311.

Greg Martin
Sage
Copper Contributor
Posts: 7
Country: USA

Re: Email problems

That fixed it right away.

Thank you very much