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Email opens when contact is opened

New Member
Posts: 8
Country: United Kingdom

Email opens when contact is opened

When a contact is opened from task list, Outlook opens a new email as the contact opens i.e. without the contacts email address being clicked on.

 

 I have an amended the customner layout and if I revert to the original custoner layout the problem doesnt happen.

 

The problem is with some contacts only and even with them its intermittent.

 

Simon

Platinum Super Contributor
Posts: 5,275
Country: USA

Re: Email opens when contact is opened

On your customized layout, have you added any fields that have 'Triggers' defined? You can double check the additional fields on the layout by going to Tools > Define Fields and view the field characteristics.
Greg Martin
Sage