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Email not attaching to contact

Copper Contributor
Posts: 66
Country: USA

Email not attaching to contact

Recently, my email is not attaching to the contact.  It is not even appearing on my  Outlook email account as an option as it used to.  This is a great feature and I am missing it.  Up to this I have had no problem attaching email to a client. 


What have I done wrong??



Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: Email not attaching to contact

Hello Illini72,

There could be more than one possible cause for this. Please KB Article 19948 for a list if possible causes and solutions. From what you are describing, it sounds like either an issue with ACT! address book in Outlook or the ACT! add-in for Outlook has been disabled.

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.