Community
Showing results for 
Search instead for 
Do you mean 
Reply

Email mail merge to Outlook stops at 25 records

New Member
Posts: 3
Country: USA

Email mail merge to Outlook stops at 25 records

Hello.

Hope somebody can help..

 

When I do an email mail merge of a group of records (any amount over 25 records)  ACT processes the first 25 records and puts them into my Outlook draft folder, then they are sent through Outlook no problem.  But ACT is only processing 25 at a time, so i have to go back and remove those 25 from the lookup and send the next 25 and so on and so on until they are all sent.

This started happening a few months ago and worked fine for years before.  ACT technical help wasnt much help.

I dont think it's a time-out thing because it is ALWAYS exactly 25 records.  I dont get an error message, it just counts up to 25 and then thinks it's done.

 

HELP!

thanks

Geoffrey

New Member
Posts: 3
Country: USA

Re: Email mail merge to Outlook stops at 25 records

forgot to say I use

ACT! by Sage 2008 (10.0) Version 10.0.3.182, Hotfix 1

Outlook 2007

Platinum Elite Contributor
Posts: 6,651
Country: USA

Re: Email mail merge to Outlook stops at 25 records

Mail merges halting after a number of contacts are processed typically are an issue with system resources. Things I would try, clear the temp folders, max the swap file settings and defrag the hard drive. These may help the situation but system resoruces always places come kind of upper limit on the size of an mail merge.
Roy Laudenslager
ACT! Certified Consultant
ACT! Report Expert
Durkin Impact Report Designer
www.techbenders.com
royel@techbenders.com
541-343-8129
Bronze Elite Contributor
Posts: 3,287
Country: USA

Re: Email mail merge to Outlook stops at 25 records

i have a customer having this problem today with 13.1 HF 4.

 

they have Exchange Hosted and we've asked the IT guy to see if Exchange has a number of emails limit the way some ISPs do... 

 

my two cents.

-MM
World Famous ACT! Certified Consultant @ www.ActiveSales.net
Platinum Super Contributor
Posts: 5,275
Country: USA

Re: Email mail merge to Outlook stops at 25 records

[ Edited ]

Michael,

Can you give more detail as to what is happening:

- What is the operating system of the workstation?

- Are they getting an error when it reaches 25? If yes, what is error?

- Are they using ACT! e-mail program or Outlook?  If Outlook, what version?

- Are the emails beyond 25 created but stay in the Drafts folder?

- If they perform the mail merge to Word Processor, does it successfully create all of the documents?

 

Greg Martin
Sage
Copper Contributor
Posts: 16
Country: USA

Re: Email mail merge to Outlook stops at 25 records

[ Edited ]

[Edit: Comment removed. Please post courteously] I have been working with the "specialist" staff for over a month.  Turns out this problem includes ALL ACT versions and ALL Outlook versions.  They think it has to do with an update that was applied to Microsoft products.  I'm still waiting for a resolution.  They gave me a work around which now doesn't work either.  This is a HUGE problem and I'm not sure they are taking it seriously enough ????  Stay tuned.  OH AND BY THE WAY, their Knowledge Base is so bad you get hundreds of non relevant responses to any search term you put in.  GET WITH IT!  This isn't $20 boxed set software and you should be much more responsive !!!

 

HERE IS THE WORK AROUND.

 

FIrst in ACT go to Tools-Preferences-Email.  Go through the "E-mail System Setup" again and pick "ACT Email Editor" from the drop down in the page asking you to select an email editor.  Next go to the Tools-Preferences-Communication tab and select the ACT Word Processor as the default application in the Word Processor section.  WHAT THIS DOES is to change from using the Word editors to the ACT built in editor.  If you create your template (a .tpl) which you should be able to do now, it can then be mail merged.  BE SURE YOU HAVE YOUR email account you want to use to send the email set as your "Default" email in Outlook.  You should try it first with a few selected contacts.  Should create the merge, place it (quick) in the Draft box in Outlook, and then it should go into the Outbox.  Don't be alarmed if the Outbox starts to fill up before Outlook starts to send/receive and that will send them out.  They should then end up in your Sent Items box.

 

I AM STILL WAITING for them to do a permanent fix.  Stay tuned and good luck !

Platinum Elite Contributor
Posts: 6,651
Country: USA

Re: Email mail merge to Outlook stops at 25 records

In all my experience with ACT! technical support, problems like you are describing were either system resource issues or ISP limitations. Because both those causes are outside of the ACT! program you would expect for it to show up with all versions of the ACT! program.

Roy Laudenslager
ACT! Certified Consultant
ACT! Report Expert
Durkin Impact Report Designer
www.techbenders.com
royel@techbenders.com
541-343-8129
Copper Contributor
Posts: 16
Country: USA

Re: Email mail merge to Outlook stops at 25 records

First, I respect your skills as I have been a long time TechBender customer with Karen.  However in this case the senior level guys in Atlanta had indicated they started to receive calls/postings relating to this issue.  They spent several hours on my computer and interestingly enough one of them went back to his computer and low and behold he replicated it on his computer.  At that point they realized they had a serious issue as he aparently tried it with several versions of both ACT and Outlook/Word.  This happened in early June and a couple of weeks ago they called to say they were still working on the problem but had created the work around as I described in my earlier posting.   They are the ones who told me they thought it was related to a Microsoft Update.

 

One of the guys I have been working with is David Lunceford so you might want to track him down and confirm.  He is in Atlanta.

 

I am certainly looking for a resolution as the work around leaves alot to be desired (mainly you loose functionality in your documents having to use the ACT editor in lieu of Word).

 

Hope you are doing well.

Platinum Super Contributor
Posts: 5,275
Country: USA

Re: Email mail merge to Outlook stops at 25 records

Update

The following article contains steps that have been found to resolve this issue: KB Article 28237

Greg Martin
Sage
Copper Contributor
Posts: 16
Country: USA

Re: Email mail merge to Outlook stops at 25 records

Thanks for trying but you must have found this "fix" somewhere in the KB.  It does NOT work (at least for most people).  In my conversations with the Senior Level people in Sage they tried everything not only on my system but on their own systems.  Last I contacted them, say a month or two ago, they still had no fix.

 

The only way to do this is as follows:

 

1.  Change the Email Editor to use the ACT Email Editor (not Outlook) (Tools>Preferences>Email tab Email system Setup)

2. Change the communications preference to ACT Word Processor not Word. (Tools>Preferences>Communications)

3. Close all programs and reboot your system.

4. Then create a mail merge template you want to use.

5.  Select your contacts to email.

6. Do a mail merge selecting your template.

Note, you might have to be sure you have the correct "Default Email Account" in Outlook if you use more than one and want the email distributed through a particular email account.

 

Clearly this limits the types of things you can do in the email since you do not have use of the Word functions.

 

Good luck.  Please call Sage and put pressure on them to fix this.  Email merges is a significant feature of ACT !