08-17-2017 09:33 AM
Act! Premium V 18.104.22.168. Update 3, Outlook 2013 version 15.0.4937.1000, Windows 10
Email - launching an email from address field or the email icon hangs or "Crashes" Act!
08-18-2017 06:22 AM - edited 08-18-2017 06:23 AM
I would usually see this issue if one application is running on different permissions. I would recommend trying with running both Applications as Administrator.
If this works please check the applications compatibility to see if one is running with admin Rights as they should always remain on the same permission level
Other steps maybe redeeming redemption.dll and renaming normalemail.dot in case the template is damaged.
while the article below are not related to the issues they supply valid troubleshooting steps.
To reset Normalemail.dot follow these steps.
Ensure Act/Outlook are closed.
Rename the normalemail.dot file to normalemail.old. (You may need to enable 'File Extension names' to see the .dot extension