Community
Showing results for 
Search instead for 
Do you mean 
Reply

Email - launching email from address field hangs Act!

Loyal Listener
Posts: 11
Country: USA

Email - launching email from address field hangs Act!

Act! Premium V 19.2.146.0. Update 3, Outlook 2013 version 15.0.4937.1000, Windows 10

Email - launching an email from address field or the email icon hangs or "Crashes" Act!

Moderator
Posts: 451
Country: United_Kingdom

Re: Email - launching email from address field hangs Act!

[ Edited ]

Hi Dinnah,

 

I would usually see this issue if one application is running on different permissions. I would recommend trying with running both Applications as Administrator.

If this works please check the applications compatibility to see if one is running with admin Rights as they should always remain on the same permission level

 

Other steps maybe redeeming redemption.dll and renaming normalemail.dot in case the template is damaged.

while the article below are not related to the issues they supply valid troubleshooting steps.

 

KB 23311 - Error: "Error Retrieving the COM Class Factory for Component with CLSID {741BEEFD-AEC0-4A...

 

To reset Normalemail.dot follow these steps.

Ensure Act/Outlook are closed.

Navigate to:

C:\Users\USERNAME\AppData\Roaming\Microsoft\Templates

Rename the normalemail.dot file to normalemail.old. (You may need to enable 'File Extension names' to see the .dot extension