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Email history recording against unrelated people - weird one! - Superuser stupidity (me)

Copper Contributor
Posts: 24
Country: United_Kingdom

Email history recording against unrelated people - weird one! - Superuser stupidity (me)

[ Edited ]

Hi all,

 

not sure if anyone can point me in the right directions, but...

 

Running 2011 with outlook, and we are getting email history recorded incorrectly against multiple contacts, rather than the individual email address mentioned in the original email. It appears to be related to a group they are in. Another clue may be that many of them have only company names, not an individual contact.

 

The group was generated by adding indivifual contacts, rather than a rule/lookup.

 

Any help appreciated.

 

Roland

 

--------------------------------------

 

I was being stupid! Somehow the same email address was put against all the affected contacts. Not sure how this happened, but then obviously the history matched against all those contacts.

 

Roland

 

 

Roland Horwood
Frame Design
TJ Crump Oakwrights Ltd
www.oakwrights.co.uk
Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: Email history recording against unrelated people - weird one! - Superuser stupidity (me)