01-12-2012 08:41 AM
I am having the same problems with emails not attaching to Act contacts. I have Act 188.8.131.52 hot fix 4, on a Windows 7 Pro system. Occasionally messages attach but not often. I am also unable to attach them manually as Attach to Act either reports it cannot access the act database, or it looks to be working correctly but still nothing appears in contact history. I have tried all the suggestions above but am still having problems, can anyone offer further advice?
01-13-2012 09:24 AM
Welcome to the Sage ACT! Online Community!
Your issue sounds like the 'Act.Outlook.service.exe' task may not be running. Here is an article with instructions for checking this task, along with other troubleshooting steps: KB Article 19948
01-18-2012 01:30 PM
Having the same problem, and don't see "Act.Outlook.Service.exe" as a stand-alone in my computer; the word "config" appears with it. Does this mean I have to re-install ACT? This is strange b/c the program was working perfectly until yesterday.
01-18-2012 01:47 PM
Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.
01-18-2012 03:24 PM
I checked the Task Manager, the service is not running. I use ACT! 2011, and the only item in the program files called ACT.Outlook.Service.exe inclues the "config" extension.
10-06-2012 07:05 AM
03-28-2013 09:59 AM
I had a simple resolution to this issue as it turns out. In our preferences for email, our default is "none" for ACT! History. I set everyone's machine to that default after finding that every email anyone writes was getting attached to their records and some of this was not for public viewing. So, when someone wants to attach an email, they write the email, click on the add-ins tab and select Attach to ACT! (and follow those directions) but also change the ACT! History drop down from "none" to "Email subject and message (recommended)." If we send an email from within ACT!, must do the same. It is not necessary (nor available) when doing it from the Sent Mail. There a simple Attach to ACT! works.
06-29-2014 03:56 PM
Thanks for the discussion.
I Have Outlook 2007, ACT 2011 pro.Having the same problems.
has two directories
1. ACT data
2. ACT For Windows13
When I am using Outlook this is what is happening
1. when clicking "Attach to ACT Contacts" icon, it access the ACT data base. I find the contact and attach it. It looks like it attaches, but when check with the act contact, the email is not attached.
2. On the aadd-ins side, "Attach to ACt! Contact" is not highlighted
whats going on here. please help. thanks.
06-30-2014 06:33 AM
I have since learned another thing about attaching. What was working no longer did. I have been upgraded to Act Premium v16 and we use Office 2010. I wasn't sure when this stopped working exactly. I no longer was asked by system if I wanted to save a merge document to history. What I had to do was go under Preferences | Admin | and select "Allow history creation for emails sent from a user of this database to another user." I had deselected that thinking I didn't want user to user saves but apparently it shut off all saving history.
Also, when doing a mail merge, I now must do the merge, then click on Add-ins, click on the drop down by Act! and select as appropriate to attach to history.
All seems to be working fine now. I hope this helps you.