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Email history doesnt record

Bronze Elite Contributor
Posts: 2,633
Country: New_Zealand

Re: Email history doesnt record

So you were prompted that this is what you required?

Graeme Leo
Xact Software - consultants and developers
Follow us on Twitter and check out our Blog


Copper Contributor
Posts: 48
Country: United States

Re: Email history doesnt record

Yes

Bronze Elite Contributor
Posts: 2,633
Country: New_Zealand

Re: Email history doesnt record

I ahve never seen that called for in an ACT! Install. IT is likely to be called from your installing an old application that is calling for old .dlls that are not available on your PC or server. I think that ACT! has been adversely affected by what ever has been installed as a consequence. I suggest that if you had offered this information earlier there would have been a less lengthy resolution

Graeme Leo
Xact Software - consultants and developers
Follow us on Twitter and check out our Blog


Copper Contributor
Posts: 48
Country: United States

Re: Email history doesnt record

What is the resolution?
Highlighted
Bronze Elite Contributor
Posts: 2,633
Country: New_Zealand

Re: Email history doesnt record

You could start with a complete uninstall of Office and ACT! and reinstall. It depends what else has been affected.

Graeme Leo
Xact Software - consultants and developers
Follow us on Twitter and check out our Blog


Copper Contributor
Posts: 48
Country: United States

Re: Email history doesnt record

IF this behavior is consistent on other client machines, then why would a uninstall/reinstall of Outlook/ACT on this machine make a difference?
Bronze Elite Contributor
Posts: 2,633
Country: New_Zealand

Re: Email history doesnt record

Because this communication is so long and all the details weren't conveyed it is hard to establish the full scenario. I suggest that there is at least an issue on the machine where you were prompted to download the C ++ redistributable. I guess you need to start there

Graeme Leo
Xact Software - consultants and developers
Follow us on Twitter and check out our Blog