06-13-2018 12:22 PM
I'm using v20 Premium Web with latest upgrade. I'm noticing when an email history goes into the contact record, it appears multiple times. Usually 4 times.
06-14-2018 10:55 AM
27988 How to set preferences for Google and Gmail Integration in Act! 2013 through v20.0
38991 How to set preferences for Google and Gmail Integration in Act! v20.1 and later
06-14-2018 11:57 AM - edited 06-14-2018 02:00 PM
I'm using Outlook not Google. Is there another setting? I'm on ACT! Version 18.104.22.168, Update 5 This is a recent problem, maybe since the Update 5.
06-15-2018 01:38 AM
06-15-2018 08:12 AM - edited 06-15-2018 08:15 AM
The reason for the problem is quite simple: using v20.1 enables a new way of attaching emails BUT the old way ist still active in parallel.
Look for a program called act.outlook.service.exe in your task manager. It is probably running. Disable the run key and reboot.
If the system was updated from a previous version the run key remains on your system. Unfortunately the obsolete act.outlook.service.exe is still part of the latest setup of v20.1. This "double feature" causes the problem.
06-15-2018 12:01 PM - edited 06-15-2018 12:01 PM
thanks so much but I still have the problem I found Act.outlook.servces in Task Manager and exited, then restarted the computer. I then tested an email and it duplicated.
06-18-2018 02:33 AM
06-20-2018 12:12 AM
Do you use a 64-bit Office version?
If yes, there is another RUN-key to be deleted.
06-20-2018 01:44 AM