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Email folders won't open

New Member
Posts: 2
Country: USA

Email folders won't open

Help,  after working fine for a year my email folders stopped opening.  I can not get to all of my archived mail and I can not send any messages from Act!  I did the act8diag thing from the Knowedgebase and that is ok. Any ideas???
New Member
Posts: 8
Country: USA

Re: Email folders won't open

Hi
I believe you are using Internet E-mail. do you see the acte-mail messagestore in the act8diag and is it online? Did you go under Tools-- preferences- E-mail System Setup and edit and Advanced Tab to see if the test connection works.
 
Regards
Advantageact
New Member
Posts: 2
Country: USA

Re: Email folders won't open

Yes, it is internet mail and the message store is there and the connection test works fine. 
 Any help would be great!
 
New Member
Posts: 8
Country: USA

Re: Email folders won't open

In that case you can call into support and the Act tech support has a tool with which they can retrieve it for you.
Regards