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Email error

New Member
Posts: 10
Country: USA

Email error

Recently my windows updated, and now I'm getting an error when I try to email from ACT.  Has anyone seen this before?  I've tried setting up emails again, but I still get this error message each time....HELP!

 

error message.jpg

Administrator
Posts: 1,372
Country: United_Kingdom

Re: Email error

Hi there,

What version of Act! are you using? You can find this from the Help menu at the top of the program, then choose About Act!...

It'd be useful to know what version of Office you're using too - you'll find this in Outlook, if you go to File > Office Account > About Outlook
New Member
Posts: 10
Country: USA

Re: Email error

I have the following:
Act! Pro Version 19.0.147.0, Update 7
Outlook 2016 MSO (16.0.8730.2046)
New Member
Posts: 10
Country: USA

Re: Email error

Is no one else encountering this problem? I'm not able to email...I keep getting this error. I don't know how to fix it.
Employee
Posts: 233
Country: USA

Re: Email error

Can try:

 

23848 Error: "Could Not Retrieve IMessage: Interface is Not Supported" When Attempting to Write Email Message

 

http://kb.act.com/app/answers/detail/a_id/23848/kw/im%20message

New Member
Posts: 10
Country: USA

Re: Email error

That worked....thank you so much!

Merry Christmas!