11-10-2015 09:00 AM
I have a contact in Act that has the correct email in the field but, when I try to sent out of act to swiftpage it shows .Karin. So I moved the email to the personal email field and it shows .Karin, and the correct email sending to both. Any ideas where I can find the mysterious .Karin in the contact?
11-10-2015 09:21 AM
I'm no expert, but my way of send email to one of my contacts is ...
Note: Do not forget to backup periodically your database
After sending the mail, check that has been created the history record on the contact information
It's just an idea, good luck
11-11-2015 02:56 AM - edited 11-11-2015 02:57 AM
Does this happen on just one contact, or all contacts?
If all contacts, does it happen on other databases?
Have you tried doing a universal search for .Karin and seeing where it exists?
11-11-2015 02:54 PM
Yes just one contact - we all use one database. When I do a universal search for Karin it pulls up the one contact that is the issue. I am going to recreate the contact from scratch and delete the old one that would be the best work around I think.
11-12-2015 01:44 AM
That would be one way to solve the issue, alternatively you could export that single contact to CSV and check in Excel for the Karin value, and find what field it's stored in within Act and remove it.