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Email attachments work, but create empty folders in the location of the attachment

New Member
Posts: 9
Country: USA

Email attachments work, but create empty folders in the location of the attachment

We're using ACT 10.0.1, four of us use Outlook 2003 and are having no problems.  The new person we just hired is using Outlook 2007.
 
When that person attaches a file to an email that is then attached to a contact in ACT it works, however it then creates a blank ACT folder in whatever is the location of the file attachment.
 
Example -
 
Sent email to John Smith, also attached 'file.pdf' to that email.  'file.pdf' is located in location 'P:\Clients\SmithJohn' Then that email is attached to John Smith's client record in ACT.    -- That all works, however...
 
When we open the file folder 'P:\Clients\SmithJohn', which is where that .pdf is located on the shared computer, there is now an empty folder within that folder called 'ACT'.
 
Any ideas?  I searched the Knowledgebase but wasn't able to come up with anything.
Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: Email attachments work, but create empty folders in the location of the attachment

Are you using the ACT! Email Client to Outlook or by-passing it and going direct to Outlook?
New Member
Posts: 9
Country: USA

Re: Email attachments work, but create empty folders in the location of the attachment

We are not using the ACT email client.
Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: Email attachments work, but create empty folders in the location of the attachment

So, you just create an email in Outlook, use the ACT! address book to enter the contact and attach a file?
 
And you have Outlook set to attach the email to ACT! history
 
How about if the file you attach is local? (C: drive rather than PSmiley Happy
 
So it happens with every file attached to an email?
New Member
Posts: 9
Country: USA

Re: Email attachments work, but create empty folders in the location of the attachment

We just tried it with the attachement file located in a folder on the C: (local) drive and it still did the same thing.
 
And yes, it happens everytime a file is attached.  Regarless of the file name, type, or contents.
Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: Email attachments work, but create empty folders in the location of the attachment

I just tried it, and it didn't happen.
 
ACT! 10.01, Outlook 2007, Vista - attached a file.log from c:\
 
Maybe someone else can try it and see if it happens for them?
New Member
Posts: 9
Country: USA

Re: Email attachments work, but create empty folders in the location of the attachment

We are using XP Pro not Vista.
Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: Email attachments work, but create empty folders in the location of the attachment

Shouldn't make a difference... but hopefully another user with that environment can confim it one way or the other