We're using ACT 10.0.1, four of us use Outlook 2003 and are having no problems. The new person we just hired is using Outlook 2007.
When that person attaches a file to an email that is then attached to a contact in ACT it works, however it then creates a blank ACT folder in whatever is the location of the file attachment.
Sent email to John Smith, also attached 'file.pdf' to that email. 'file.pdf' is located in location 'P:\Clients\SmithJohn' Then that email is attached to John Smith's client record in ACT. -- That all works, however...
When we open the file folder 'P:\Clients\SmithJohn', which is where that .pdf is located on the shared computer, there is now an empty folder within that folder called 'ACT'.
Any ideas? I searched the Knowledgebase but wasn't able to come up with anything.