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Email appearance HTML vs plain text

New Member
Posts: 1
Country: United States

Email appearance HTML vs plain text

ACT email template is formatted like I want. ACT and Outlook email both set up for HTML views. When I mail merge a message via ACT email template it appears formatted in ACT email outbox. When a copy (I made a bccSmiley Happy comes to me in my Outlook inbox, it's in plain text. Why? And how did it appear to the recipient?
Moderator
Posts: 4,395
Country: USA

Re: Email appearance HTML vs plain text

What version of ACT! and Office?  Are you using direct Outlook integration or ACT! email?