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Email Not Responding

New Member
Posts: 20
Country: USA

Email Not Responding

Hello!

 

I am currently unable to send emails by clicking on contacts email address.

When I do, I get this error message: "Object reference not set to an instance of an object"

 

Any ideas?

 

 

Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: Email Not Responding

Hello adminLTC,
Are you using Outlook or an Internet Mail account (ACT! Email) as your email system for ACT!? If Outlook 2003 or 2007, then see this Knowledgebase article:
http://kb.Sagesoftwareonline.com/cgi-bin/Sagesoftwareonline.cfg/php/enduser/std_adp.php?p_faqid=2104...

This could also be caused by an unregistered library file. See this KB article for instructions to register it:
http://kb.Sagesoftwareonline.com/cgi-bin/Sagesoftwareonline.cfg/php/enduser/std_adp.php?p_faqid=2883...

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.

Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: Email Not Responding

Hello adminLTC,
Are you using Outlook or an Internet Mail account (ACT! Email) as your email system for ACT!? If Outlook 2003 or 2007, then see this Knowledgebase article:
http://kb.Sagesoftwareonline.com/cgi-bin/Sagesoftwareonline.cfg/php/enduser/std_adp.php?p_faqid=2104...

This could also be caused by an unregistered library file. See this KB article for instructions to register it:
http://kb.Sagesoftwareonline.com/cgi-bin/Sagesoftwareonline.cfg/php/enduser/std_adp.php?p_faqid=2883...

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.