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Email Mail Merge Converts .JPG to .PNG?

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Copper Elite Contributor
Posts: 124
Country: USA
Accepted Solution

Email Mail Merge Converts .JPG to .PNG?

I have some clients who cannot receive emails containing .PNGs.  In my template I inserted a .JPG and saved it.  I then ran mail merge through Outlook and the client's spam filter bounced it back with an error that they can't receive emails with .PNGs.

I then created the email in Outlook with the same .JPG and it went through their filter.

Does ACT convert images to .PNG when sending an email?


Accepted Solutions
Solution
Accepted by topic author GregH
‎09-25-2015 03:20 AM
Copper Elite Contributor
Posts: 124
Country: USA

Re: Email Mail Merge Converts .JPG to .PNG?

Mike,

I'm following your lead and switched to using MS Word.  It's working correctly now and everyone's spam filters are happy again!

 

Thanks for your help,

Greg

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Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: Email Mail Merge Converts .JPG to .PNG?

Copper Elite Contributor
Posts: 124
Country: USA

Re: Email Mail Merge Converts .JPG to .PNG?

Mike,

I am using the ACT Word Processor (sorry that I did not mention that before) and Outlook 2003.

Does the ACT WP do any kind of image compression/conversion?

 

Thanks,

Greg

Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: Email Mail Merge Converts .JPG to .PNG?

I haven't used it in quite a while, so not sure ... but I doubt it. Outlook also has the function to do it and might be doing it differently in items delivered via it's API than when you manually create the email
Solution
Accepted by topic author GregH
‎09-25-2015 03:20 AM
Copper Elite Contributor
Posts: 124
Country: USA

Re: Email Mail Merge Converts .JPG to .PNG?

Mike,

I'm following your lead and switched to using MS Word.  It's working correctly now and everyone's spam filters are happy again!

 

Thanks for your help,

Greg

New Member
Posts: 29
Country: USA

Re: Email Mail Merge Converts .JPG to .PNG?

And I have to admit that choosing a fine tool is so important because only the one whose way of processing is simple and fast can make the work much more convenient to operate. Checking its free trial package according to its conversion guides about how to convert document and image is also very neccesary. I will try ACT Word Processor later. Good luck.



Best regards,
Arron