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Email Links not Working -- error: 80040154

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Copper Contributor
Posts: 51
Country: USA
Accepted Solution

Email Links not Working -- error: 80040154

Click on an email and it says...

 

Retrieving the COM class factory for component with CLSID {741BEEFD-AEC0-4AFF-84AF-4F61D15F5526} failed due to the following error: 80040154.

 

YAY! 

 

 


Accepted Solutions
Solution
Accepted by topic author padova
‎09-25-2015 03:20 AM
Nickel Elite Contributor
Posts: 567
Country: USA

Re: Email Links not Working -- error: 80040154

Check to make sure that you product install contains the file called "Redemption.dll".  The CLSID reference is for this dll and the HResult that you are returned means that the file cannot be found. 

 

If this file is missing, simply copy it from your source media into the ACT! program directory.  Next, open a command window, navigate to the ACT! product install folder and type "regsvr32 redemption.dll"

 

You should see a message that the DLL has successfully registered and you should no longer encounter this error.

 

Thanks,

-Matt

 

ps, what version of ACT! are you using (via Help|About) ? 

Matthew McFadden

View solution in original post


All Replies
Solution
Accepted by topic author padova
‎09-25-2015 03:20 AM
Nickel Elite Contributor
Posts: 567
Country: USA

Re: Email Links not Working -- error: 80040154

Check to make sure that you product install contains the file called "Redemption.dll".  The CLSID reference is for this dll and the HResult that you are returned means that the file cannot be found. 

 

If this file is missing, simply copy it from your source media into the ACT! program directory.  Next, open a command window, navigate to the ACT! product install folder and type "regsvr32 redemption.dll"

 

You should see a message that the DLL has successfully registered and you should no longer encounter this error.

 

Thanks,

-Matt

 

ps, what version of ACT! are you using (via Help|About) ? 

Matthew McFadden
Copper Contributor
Posts: 51
Country: USA

Re: Email Links not Working -- error: 80040154

It was there.  Did the "regsvr32 redemption.dll" all is well.
Nickel Elite Contributor
Posts: 567
Country: USA

Re: Email Links not Working -- error: 80040154

If you would kindly post the version of Windows and the version of ACT! you are using, I would like to see why so many folks are suddenly experiencing problems and what version is suspect.

 

thanks,

-Matt 

Matthew McFadden
New Member
Posts: 1
Country: United States

Re: Email Links not Working -- error: 80040154

I have tried a number of e-mails. They all fail with the error 80040154- even with the templates that come with ACT and templates I have used successfully in the past. I have Windows XP svc pack 2 and ACT 2008 (10.0.0.237, Hotfix 1).

I hope you can get this going again.

Ron

New Member
Posts: 1
Country: United States

Re: Email Links not Working -- error: 80040154

I recently set up the ACT email account to work with Outlook (I use Exchange server). I got the notice that I needed to restart Outlook for it to work which I did. I get the error message Receiving the COM class factor for component with CLSID {741BEEFD-AECO-4AFF-84AF-4F61D15F5526} failed dur to the following error: 80040154

 

I have checked the ACT program folder and see that Redemption.dll is there. 

 

Can you walk me through whatever steps I need to take to get this to work? (Will it work with Exchange? If not, can I change the setting to go back to what it was before?)

 

ACT Version 10.0.0.237, Hotfix 1

 

Thanks.

Moderator
Posts: 4,395
Country: USA

Re: Email Links not Working -- error: 80040154

Registering redemption.dll
  1. Close ACT! and any Office programs (Word, Outlook, etc...)
  2. Browse to C:\Program Files\ACT\ACT for Windows
  3. Drag and drop Redemption.dll over regsvr32.exe
You'll receive the following message if done correctly:
DllRegisterServer in C:\program files\act\act for web\Redemption.dll succeeded.
New Member
Posts: 3
Country: USA

Re: Email Links not Working -- error: 80040154

David:  I tried your solution but I cannot find Redemption.dll in C:\Program Files|ACT\ACT for Windows

 

Ron S.


dlunceford wrote:
Registering redemption.dll
  1. Close ACT! and any Office programs (Word, Outlook, etc...)
  2. Browse to C:\Program Files\ACT\ACT for Windows
  3. Drag and drop Redemption.dll over regsvr32.exe
You'll receive the following message if done correctly:
DllRegisterServer in C:\program files\act\act for web\Redemption.dll succeeded.

 

New Member
Posts: 3
Country: USA

Re: Email Links not Working -- error: 80040154

Dave: Would you please respond to my comment about your solution not working for me. The file Redemption.dll is not in my ACT for Windows directory.
Ron S.
New Member
Posts: 1
Country: USA

Re: Email Links not Working -- error: 80040154

Beautiful.  This worked for me!  Thank-you!! (ACT! v 10 user)