08-25-2020 12:41 PM
Hi I have Office 2016 pro on a windows 10 PC and using ACT 18.104.22.168 version. My email preferences are all set and all of my emails snyc to my act contacts except one. It stopped recording history in May and I have been unable to have emails snyc ot this one contact ever since. Any ideas? I copied and pasted the email address in act so I know it is correct.
08-26-2020 06:58 AM
Assuming eMail is syncing to the other contacts, there just MAY BE a corruption in the contact's file.
Have you used ACTDIAG to run any of the database integrity actions?
If in fact it is only affecting 1 contact, then I would export that contact to the demo database and change the contact name then then re-import it in with the original name. That may clean any corruption.
Hope this helps.
08-26-2020 11:10 AM - edited 08-26-2020 03:14 PM
I agree with john that it looks like there is a problem with the record as only one is affected,
if you have not already tried run a Repair and Reindex under Tools and Database Maintenance .
If that does not work an alternative option to John's suggestion is to deliberately create a duplicate record and then run the Scan for Duplicates option under Tools in ACT.
This then allows you to copy everything to the new record using the de-dupe wizard and the you can delete the problem record..
Hope that helps.
09-02-2020 11:31 AM
I changed the email address in the contact to be a totally different email and tested and it wont snyc so now I can confirm it has something to do with the contact. Could it be something in the history that would stop it? Just a thought?