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Email History refresh quirk?

Copper Contributor
Posts: 41
Country: USA

Email History refresh quirk?

[ Edited ]

I just installed and licensed Act! Pro 2012 - loving it. I'm really looking forward to learning and helping here on this board. I've used Goldmine for the last 12 years - let's hope this old dog can learn new tricks!

 

Here's my quirk:     In order for email history to show up after I send or receive, I have to hit the F5 refresh button to make it appear. That seems odd to me as I would have thought it would post immediately in the history tab.

 

Any thoughts???

 

 

 

 

Using Outlook 2003

Word is NOT email editor

Act! settings are for Subject and message

Using Windows 7

Running most current version of Act! Pro 2012 with Hotfix 1

 

Silver Contributor
Posts: 1,813
Country: USA

Re: Email History refresh quirk?

Quick answer is you either 1) wait, 2) leave the record and come back, or 3) choose f5 to refresh.  A little quirky, but really not a good work around.

Test Drive Act! and Quickbooks over Citrix http://GoTryAct.com

Jon Klubnik| ActTrainer.com
(866)710 4228

ACT! Certified Consultant / ACT! Premier Trainer / ACT! Hosting Provider

Copper Contributor
Posts: 41
Country: USA

Re: Email History refresh quirk?

Thanks for the feedback. So this delay is typical? I'm not sure if your response is based on my description or if this is standard functionality of Act!.

 

Thanks

 

Platinum Elite Contributor
Posts: 6,651
Country: USA

Re: Email History refresh quirk?

The ACT! program and the SQL server which actually contols the database are twi different entities. When you create the history entry it's saved to the database but must be then called up from the SQL server to be displayed on the screen.

Roy Laudenslager
ACT! Certified Consultant
ACT! Report Expert
Durkin Impact Report Designer
www.techbenders.com
royel@techbenders.com
541-343-8129
Copper Contributor
Posts: 41
Country: USA

Re: Email History refresh quirk?

Thank you for your help.