02-06-2009 02:32 PM
I use Outlook 2003 for emailing. I have set it up so that I should be recording email history in ACT! 2007. When I compose an email, I select a recepient from the ACT Address Book. I have deselected Microsoft Office 2003 as my email editor. After I send the email I go into ACT to see if the history has recorded...and of course it has not.
In ACT! I have selected Microsoft Outlook as my email editor.
If been trying to get this working for a month...please help!
02-09-2009 09:26 AM
02-10-2009 01:26 PM
Thank you...it's now working....
However I have a new problem. Yesterday I installed Microsoft Office 2007. Everything looks the same in Outlook except that I am no longer able to disable Microsoft Word as my email editor...I guess that is a feature that is disabled in the new Outlook 2007. I'm running ACT! 2007. How do I get my emails history recording in ACT! again?
02-28-2009 10:45 PM
Unfortunately according to KB 21940, Office 2007 is not compatible with ACT! 2007. Office 2007 and Vista came out only a few months after ACT! 2007 was released which was likely not enough time to accommodate the significant file format changes in the new version of office. Sage did a good job of scrambling and releasing a patch for Vista but the first version of ACT! to support Office 2007 was 2008 (version 10). .
05-09-2009 08:14 AM
I have the same problem (emails not recorded in history). However, I don't know where the task manager is (how to open it). Can you please add some detail to the message so that I can hopefully resolve the resolve issue.
Koala Tours (Sao Paulo, Brazil)
05-11-2009 01:00 PM
DOH! I was looking for a task manager in ACT (yep,.. don't say it). I am using Act 11 with Windows Pro XP. Act is not recording my emails and I have tried removing and re-starting Act Outlook add-in as previously advised, but that doesn't work either. Any suggestions?
Koala Tours (Brazil)