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Email History Failed to Record. Need help!

New Member
Posts: 9
Country: USA

Email History Failed to Record. Need help!

I use ACT 10 (10.0.2.191) on XP. 

 

I sent out emails to dozens of people in multiple emails today only to realize about an hour and a half ago that none of the email histories got recorded. Before spending hours entering the history manually, I thought I'd ask for expert help here. Two questions:

 

(1) Is there any way that I can have those histories enter themselves into the proper contacts after-the-fact?

(2) How do I make sure this doesn't happen again?

 

Any help would be appreciated! Thanks. 

 

p.s. I triple-checked the email preference setting and am sure that from the get-go, the preference was set to record subject only. 

 

New Member
Posts: 11
Country: USA

Re: Email History Failed to Record. Need help!

I had the same problem and it was resolved.  Check out this thread:

 

http://community.act.com/sage/board/message?board.id=ACT&message.id=4969&query.id=16730#M4969