Community
Showing results for 
Search instead for 
Do you mean 
Reply

Email Formatting Removed When Sending

Copper Contributor
Posts: 6
Country: USA

Email Formatting Removed When Sending

[ Edited ]

I use Act Email Editor. When I begin a new email from scratch or forward one from my inbox, all formatting is removed after I hit send. Every time. Any font, style, size, or layout that was selected is gone. It shows as just plain text in both my sent box as well as the inbox of the recipient. If I send directly from Outlook however, most of the formatting is preserved but that creates problems of its own. Please help.

Administrator
Posts: 568
Country: United_Kingdom

Re: Email Formatting Removed When Sending

Hi Johnschram,

What version of Act! are you using? You can find this from Help > About Act!
Copper Contributor
Posts: 6
Country: USA

Re: Email Formatting Removed When Sending

Act! Pro Version 19.2.146.0, Update 4

Employee
Posts: 139
Country: USA

Re: Email Formatting Removed When Sending

Is your Outlook Mail set to HTML and not plain text?
File> Options > Mail

2017-12-15_1549.png

Copper Contributor
Posts: 6
Country: USA

Re: Email Formatting Removed When Sending

Yes it is set to HTML, that is not the problem.

Copper Contributor
Posts: 6
Country: USA

Re: Email Formatting Removed When Sending

Still waiting for a solution to this problem. Any other suggestions?