10-22-2008 12:55 AM
I am running into a problem using ACT! v6 sending out our nightly email newsletter to our clients. I get the list of email addresses out of ACT and merge them with a template and hit send and sometimes it goes through but more then likely it will just hang. The hard part is that I am unable to locate any errors or have any messages pop-up for me to look up. The only way to get out of this hang is to close out of ACT. I have let it sit for the weekend once and it still didn't move.
The amount of email addresses to be sent out to at night doesn't vary, it is supposed to send out to around 500, but usually stops anywhere from 100-300 and just sits there. The ones that it does get to do end up going out to the clients.
Has any one else run into this problem?
Any help would be appreciated
10-22-2008 06:46 AM
It's possible that your ISP has an imposed SMTP limit. In my case, Cox stops accepting e-mail, in bulk, somewhere after 100. My fix for this was to creat multiple groups, in my case, alphabetically, and send around 85 to each. It doesn't really take any longer, but it does eliminate the problem of wondering when it's going to fail. You should be able to contact your ISP and ask them directly, or look on their webpage. Hope this helps.
10-22-2008 10:21 AM
10-24-2008 02:52 AM
It's a well known issue (Outlook has it also)... usually between 100 and 150 emails in a merge.
Try the trial of MergeMaster! which we wrote for ACT! 5/6 specifically for this. Not only will it do as large a volume as you want, but it's faster and has many powerful functions to improve the mail merge.
10-24-2008 10:50 AM
10-24-2008 10:52 AM
10-24-2008 10:57 AM
10-24-2008 11:01 AM - edited 10-24-2008 11:02 AM
I can tell you that the system will run out of resources (using Outlook or ACT! Internet Mail) at around 150 merged contacts while trying to encode the emails.
MergeMaster! does keep it in-house for you sending via your SMTP server ... it handles the volumes and is faster by doing the MIME encoding once at the begining and merging into the encoded emails and sending them as it goes.