10-15-2011 02:35 PM - edited 10-15-2011 02:36 PM
I have several salespeople so I name the Record Manager as "SalesRep1, SalesRep2, etc." Each sales rep will have his/her own username to log into the database. Somehow, when I added a new license, the SalesRep2 record manager name was changed to the name of the rep. My reps come and go and I didn't want to have a rep's name permanently engraved. Is there a way to revert the name back to SalesRep2?
Thank you for your assistance.
10-15-2011 06:19 PM
the record manager's name is the is the contact name on the users my record.
10-17-2011 10:12 AM
Thank you for your reply. The problem is, I need to be able to permanently change the Record Manager name. If I delete that record manager from the system, what happens to the records associated with that record manager?
10-17-2011 10:20 AM
They would be deleted. Any place you see record manager, that field doesn't contain a name, it contains the unique ID of a user's my record and what is dispalyed in the contents of the user's my record contact field. Change the field and the record manager name will change.