04-13-2017 08:42 PM
In ACT 19 I have done modifications in Design Layout, Contacts, that started with the ACT Basic Contact Layout template that has headers of Business Card, Address, Details, and Latest Activities. The only issue i am having is trying to modify the fields named Email, Call Attempt, through Letter Sent, under the heading Latest Activities. Each of those fields is grey and I cannot add information or modify it. I also cannot find any of these fields in Design Fields. How can I use and modify these fields?
04-14-2017 08:29 AM
04-19-2017 09:16 AM
I think you may have the field box and the label added but the field has not been attached to the box created.
You should be able to go in to the Layout designer and see the Field boxes are blank, double clicking on them will allow you to choose from the list of fields to add to.
04-20-2017 01:17 AM
Just to explain what these fields are for.
As Roy says they are system fields and get filled in when a process in the database is triggered. So if you create an activity like a meeting for a client and then close it down it automatically fills in the Last Meeting field. The other fields work in a similar way.