02-20-2012 03:38 PM - edited 02-20-2012 03:39 PM
I am using ACT! Pro 2011 Version 126.96.36.199, Hotfix 5, and I keep getting the following error message: Index - 1 does not have a value.
Any suggestions on how to correct this problem would be appreciated.
02-21-2012 07:52 AM
Welcome to Sage ACT! Online Community!
Be sure to run maintenance on your database; here is an article with instructions: KB Article 26038
If this does not resolve your issue, please provide additional information:
- Operating System?
- What steps taken when error presented?
- Shared database?
- If shared, do other users also get the error?
02-25-2012 07:24 AM
02-27-2012 06:14 AM
Please provide the steps/function that present the error.
Does it happen on each workstation, or just some of them?
If it only occurs on some workstations, try signing into ACT! on a workstation that doesn't have the error with a username from a workstation that does receive the error. This will test to see if the error follows the username.
03-07-2014 11:04 AM
Did you find a resolution? I'm getting the same error on both the server and client and after running maintenance. The error occurred when I did this: 1) On the server, In define fields, I changed the ID/Status field to allow for it to be empty, 2) Then I ran the maintenance. The error popped up after I completed the maintenance. After closing the error window, behind it was the window for the maintenance saying it had completed successfully. However, I get the exact same error on the client station and it had yet to sync after that change was made on the server. So, it must to be a cause of the field change.