ERROR MESSAGE: "Index - 1 does not have a value." [ Edited ]

[kevanharrygilman@ho…]

Hi Community:

I am using ACT! Pro 2011 Version 13.1.111.0, Hotfix 5, and I keep getting the following error message:  Index - 1 does not have a value.

Any suggestions on how to correct this problem would be appreciated.

Thank you,

Kevan

[gmartin]

Hello Kevan,

Welcome to Sage ACT! Online Community!

Be sure to run maintenance on your database; here is an article with instructions: KB Article 26038

If this does not resolve your issue, please provide additional information:

- Operating System?

- What steps taken when error presented?

- Shared database?

- If shared, do other users also get the error?

[marjoriemccoy]

I am also getting this error on different machines- Win7(server), XP Pro, other Win7 workstations
I have tried all maintenance and rebuilds
Yes it is a shared database
thoughts?

[gmartin]

Please provide the steps/function that present the error.

Does it happen on each workstation, or just some of them? 

If it only occurs on some workstations, try signing into ACT! on a workstation that doesn't have the error with a username from a workstation that does receive the error.  This will test to see if the error follows the username.

[tbudde]

Did you find a resolution?  I'm getting the same error on both the server and client and after running maintenance. The error occurred when I did this:  1) On the server, In define fields, I changed the ID/Status field to allow for it to be empty, 2) Then I ran the maintenance. The error popped up after I completed the maintenance. After closing the error window, behind it was the window for the maintenance saying it had completed successfully.  However, I get the exact same error on the client station and it had yet to sync after that change was made on the server. So, it must to be a cause of the field change.