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ERROR MESSAGE - Encountered Error Please Shut Down

New Member
Posts: 1
Country: Canada

ERROR MESSAGE - Encountered Error Please Shut Down

This is my first post

 

Act Version: 16.0 Hot Fix 4

Private Database

Windows 7.0

MS Office 2010

 

ACT is on 2 home computers and shared on home network. While putting a new monitor on the computer that is sharing ACT the following occurred:

  •  I received message on Host Computer... "ACT Has encountered an error. Please close down the Application"
  •  HOwever when OK button is hit - ACT database remains available for use EXCEPT the CALENDAR was shrunk to 1/4 size
  •  Tried D/B Maintenance - It found an error and fixed - but error pops up everytime 'Maintenance is run and doesn't conclude full maintnance check
  • Rebooted both computers and ACT - nothing works so far.

When I try to back up I get the following:

Capture.PNG

 

 

Moderator
Posts: 719
Country: USA

Re: ERROR MESSAGE - Encountered Error Please Shut Down

Given the information that you provided in regards to putting a new monitor on the computer, this could very well be caused by DPI settings if you changed them to be anything higher than 100%. Try to reduce it to 100% and see if the errors about encountering an error and the size of your calendar still persist. See the following knowledgebase article for more information: http://kb.swiftpage.com/app/answers/detail/a_id/26349

 

As for your "Cannot insert duplicate key row" error, that's a SQL Server error. You can resolve this by following the following knowledgebase article:  http://kb.swiftpage.com/app/answers/detail/a_id/28141

Elise O'Pry
Swiftpage
Visit our knowledgebase at http://kb.act.com
New Member
Posts: 2
Country: USA

Re: ERROR MESSAGE - Encountered Error Please Shut Down

Hello! 

 

My first post too.  I have the exact same problem with the Calendar.  We have a network system with a computer server.  We have 5 workstations, and just today, we started getting errors with the Calendar.  When you click the Calendar, you get the error mentioned above.  The rest of Act! seems Ok.  

 

Nothing has changed that I know of in our system.  And it happens on all 5 workstations, which makes me thing there is something in the data.  I've run the repair tool, and it goes through OK.  

 

I checked my settings on the machines, and they are all running their text size at 100%.  Nothing "large".

 

Not sure why all of a suddent this would happen....

New Member
Posts: 2
Country: USA

Re: ERROR MESSAGE - Encountered Error Please Shut Down

I seemed to have fixed the issue with the resetting of preferences listed in one of the KB articles.  My calendar functions properly now.