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Welcome to the Sage ACT! Online Community!
What version of Office do you have installed?
If it is Office 2010, ACT! 2009 will not recognize Outlook 2010 (ACT! 2009 was released before Office 2010). If this is the situation, you can obtain partial integration using the steps in the following article: KB Article 26713
Note: The article was written for ACT! 2010, but we have seen this process work for ACT! 2009 as well.
If you would like more integration that this option offers, the company DesignR1 offers an inexpensive add-on that will integrate ACT! 2009 with Office 2010. There is a trial available for this add-on. Here is a link to the web site: http://www.designr1.com/shop/act-word-2010/
If you are using Office 2007 or 2003, was ACT! installed after Office? If not, uninstall and reinstall ACT! so that it can recognize the Office installation.