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E-mail history not recording

Copper Contributor
Posts: 14
Country: USA

E-mail history not recording

I am having some strange problems. I realize that Outlook 2010 is not fully integrated with Act 2010. However, I followed the procedures in the Knowledgebase article 26713, and I get the acknowledgment that Act is using Outlook under preferences.

 

However, when I send an e-mail from ACT  it does not record the e-mail in the history tab. Also, in some instances, I cannot find the e-mail in the Sent Items folder in Outlook .

 

I do have the  ACT icons  appearing in Outlook and I'm able to do Quick Attach, etc.

 

Any suggestions how I can fix this (other than upgrading to ACT 2011 which I can't afford )?

 

 

Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: E-mail history not recording

Hello sraisz,

You might want to try this add-in from one our developement partners that allows ACT! 2010 to integrate with Office 2010. Only $19.95 with a free trial:

http://www.designr1.com/shop/act-word-2010/

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.

Copper Contributor
Posts: 14
Country: USA

Re: E-mail history not recording

I installed the trial version. But it doesn't work. I've written to their support contact.