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E-mail Salutation

New Member
Posts: 1
Country: United States

E-mail Salutation

I have ACT Version  2009 11.  I have selected the first name as the e-mail salutation under preferences but it does not show up on the e-mail when opened. I have to type the name in each time.  Any ideas how to fix this?
Copper Contributor
Posts: 38
Country: United Kingdom

Re: E-mail Salutation

Greetings,

 

When you edit the email template is there a <salutation> there?

 

You may just need to add the salutation field in the template.