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E-Mails Not Attaching to Contacts

Tuned Listener
Posts: 10
Country: United States

E-Mails Not Attaching to Contacts

I am using ACT V10 on Windows XP SP 2 with Outlook 2003. It is set up to attach emails to contacts. Everything has been working fine until today.

 

The icon is showing in outlook & I will select the contact but the e-mails will not show up in the contact's history. Either when the e-mail is in the inbox or when I have filed the e-mail

 

Just wondering what has happened 

 

Thanks 

 

Todd

Moderator
Posts: 4,395
Country: USA

Re: E-Mails Not Attaching to Contacts

Try starting/restarting Act.Outlook.Service.exe
  1. Open Task Manager and select the processes tab.
  2. See if Act.Outlook.Service.exe is there. If so, end process on it.
  3. Now go to the following location to start Act.Outlook.Service.exe - C:\Program Files\ACT\ACT for Windows
  4. Test!
Tuned Listener
Posts: 10
Country: United States

Re: E-Mails Not Attaching to Contacts

Just wanted to thank you for the tip - it seems to work great. Since you gave me that a couple of weeks ago this has happened several times. Is there something I should doing to prevent this problem to begin with?

 

Thanks again!

 

Todd