05-11-2012 08:56 AM
Using ACT! 2011 Pro - 3 users. One user syncs calendar to Outlook and has a smart phone that syncs to Outlook.
Their sync preferences are set to Keep the OL activity when an activity has been updated and to Delete the activity from OL when an activity is cleared in ACT.
It seems that when she clears (tags as done) an occurence of a meeting in ACT that the next sync duplicates the entry in OL and in ACT also. Ended up with 3 of the same entry in future occurences and 2 of the same entry in the occurence she had cleared.
It's like the entry is OL but not ACT so it adds it to ACT again, not connecting the dots that it is in ACT, just cleared.
Doesn't seem to be consistent from one recurring to another, though I'm not able to get hands on to test or try to recreate myself.
Anyone else having this issue? Is there perfect set of preference settngs to avoid this?
The recurrings do have an end date set.
She doesn't really use Outlook for her calendar, just her phone and ACT.
In Email settings screen 7, we had it set to Edit and create activity for "You can create an ACT activity when you accept a meeting invitation in OL". I have had her change it to none, but she hasn't cleared another activity since to see if that will make a difference.
05-11-2012 12:27 PM
05-11-2012 02:01 PM
05-14-2012 09:59 AM
hmmm.. So even though the only changes ever made are through the ACT calendar, you are saying the fact that OL is syncing with a phone that the ACT sync has issues?
And no one has figured out exactly what the code is doing to trick ACT into not duplicating?
05-14-2012 02:48 PM
05-21-2012 01:44 PM
Quote: " The issue is that Outlook can, from time to time, change the item ID that is used to identify records ... then the software can't tell that it's the same or not."
Can you offer more information or a reference to how Outlook changes ID of items. Is that calendar or contact or both?
Are the changes an Outlook issue or Exchange?
05-21-2012 04:43 PM