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Duplicating when syncing

New Member
Posts: 16
Country: USA

Duplicating when syncing

I have a db on a parent pc running xp, I sync with a remote laptop running vista. I added a number of contacts to the parent db and when I sync with the laptop it adds all the contacts, new and old, to the db in the laptop. How can I get it to just add the new records?
Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: Duplicating when syncing

Hello Konfused,
The contacts that sync for a remote depend primarily on the sync set being used. If the sync set you have is for all contacts, then all contacts will sync. If you want only new contacts, then you would have to put this criteria in the sync set using maybe the "Create Date" field (create date=today), or using a custom field that you would enter a unique value in when you create the contact, like Sync=Yes or New=Yes. For more on sync sets, see the following Knowledgebase article:
http://kb.Sagesoftwareonline.com/cgi-bin/Sagesoftwareonline.cfg/php/enduser/std_adp.php?p_faqid=1407...

You can also manually manage the sync sets by editing it's subscription list to add and remove contacts to be synced. For more on subscription lists, see this KB article:
http://kb.Sagesoftwareonline.com/cgi-bin/Sagesoftwareonline.cfg/php/enduser/std_adp.php?p_faqid=1420...

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.