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Duplicate email messages sent

New Member
Posts: 2
Country: USA

Duplicate email messages sent

I just bought ACT! Pro and as I send emails to my contacts through Outlook, which is linked to my gmail account, I see that each email I initiate in ACt and attach to a Contact is duplicated and sent twice in my sent mail.

 

Does anyone know why that is happening? It kind of defeats the purpose of making a good impression on prospects.

Andy Kienzle
Writer/Producer/Content Strategist
Bronze Contributor
Posts: 955
Country: Australia

Re: Duplicate email messages sent

Try reviewing your email preference settings as the first attach is probably occuring there and the second if you are attaching.

 

You should also update to the latest hotfix

Paul Buchtmann
pbuchtmann@ozemail.com.au Australia
Australia's First ACT Consultant (1989)

FREE Record History to change default to Call or To-Do for ACT! 2010-2012 versions. Custom versions also available.