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Duplicate Sent Mails when mail merging

Copper Contributor
Posts: 17
Country: Germany

Duplicate Sent Mails when mail merging

Greetings everyone,

 

we have a rather peculiar problem and I am unable to fin its source.

 

First things first, we use:

- Act! v20 Pro

- the latest Outlook Client

- gmail as our provider

- our templates use the .tpl format

 

When we are doing a mail merge for more than one person, the email for each person appears as sent twice. The receiver only gets one, so at least that is no problem, but the they are recorded twice in Gmail and in Outlook.

 

If we perform a mail merge for a single person, even with the same template, this does not occur.

 

I found this solution online.
https://www.msoutlook.info/question/prevent-duplicate-sent-items-gmail

However, those measures were already applied. 

 

Does anyone know, why this has happened? Apparently this problem was noticed only last week and it did not happen before. 

 

I tested this on two different PC's, it happens on both.

 

Many thanks!

Copper Elite Contributor
Posts: 97
Country: Germany

Re: Duplicate Sent Mails when mail merging

I would recommend using adt instead of tpl. In order to this you need to change the text editor from the Act! onboard tool to MS Word. --> Properties, Communication, Word. Try again if this resolves the issue.
Jan Teske
ACC
jbt consulting
Copper Contributor
Posts: 17
Country: Germany

Re: Duplicate Sent Mails when mail merging

Thank you for your reply!

 

We specifically chose .tpl due to some formatting issues with .adt.

 

However, I checked wether it would make any difference. Sadly, it does not. There are still duplicate mails in the "sent" folder.

 

Best regards,

Dieter Herrmann

Copper Elite Contributor
Posts: 97
Country: Germany

Re: Duplicate Sent Mails when mail merging

:-(
Jan Teske
ACC
jbt consulting
Silver Contributor
Posts: 1,779
Country: United_Kingdom

Re: Duplicate Sent Mails when mail merging

My guess is it is something to do with both Outlook and Gmail recording as a sent email.

Copper Elite Contributor
Posts: 97
Country: Germany

Re: Duplicate Sent Mails when mail merging

I would guess that ist's gmail.

Jan Teske
ACC
jbt consulting